Aspire Pre-Flight Hospitality
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Built on Partnership
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As a truly independent lounge operator, we have some of the most longstanding partnerships in the industry, with a large direct customer base and established relationships across the aviation sector.
We work with airport operators and airline partners to deliver structured lounge solutions aligned to commercial, operational and brand objectives. |
Redefining Airport Hospitality
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DELIGHTING
With training underpinned by the Institute of Hospitality and our partner ship with EHL, we deliver memorable and unique hospitality experiences to more than 6m guests each year |
EXCEEDING
We exceed guest expectations, reflected in our industry leading NPS scores with lounges achieving a world class score of 88 in 2024. |
PREFERENCE
Our multi-million-€ investment into our check in systems, our website, our loyalty application, our food safety systems, our reputation management systems and more. |
Our Vision
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Our vision for our lounges is clear and simple: to translate the hotel guest experience into the lounge guest experience.
We put the guest at the centre of everything that we do, delivering unparalleled service excellence, delighting our guests, exceeding expectations and driving preference for our partners and guests. This vision underpins every Aspire lounge, shaping how we design our spaces, deliver our service and create experiences that resonate with travellers across our global network. |
Wait Wonderful™
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Waiting is an unavoidable part of life. Some see it as a chore. Wasted time spent watching the departure board and counting the minutes. However, those in the know have a more favourable view of waiting. They’ve discovered that the period before departure can actually be enjoyable.
A proper coffee. A comfortable seat. Freshly baked rolls. A restful ambience. The unhurried anticipation of the journey ahead. We know that airports and airlines understand that the right lounge partner can set the standard for the entire passenger experience. The kind of partner that provides the space to relax, recharge and enjoy a moment of calm before departure. One that understands that even a pause should feel like time well spent. Aspire. Wait Wonderful™ |
Product Led and Guest Centric
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Aspire is redefining airport hospitality with a bold new product strategy backed by significant investment from Swissport, and insight from our guests and industry partners.
Through the development of our three-tier lounge strategy, our lounges can be divided into three distinct areas, tailored to meet the diverse traveller needs and demographics. |
PREMIUM GUESTSOur principal, elegantly appointed Aspire lounge.
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BUSINESS CLASS GUESTSOur beautifully appointed LUXE experience sits separately from the main lounge, accessed via a separate entrance. Restrooms are also dedicated to the experience.
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FIRST CLASS GUESTSThe secluded and serene SUITE experience sits away from the main lounge, with extra room per-guest for stretching out and table service as standard.
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Global Lounge Network
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As part of Swissport, we are the only lounge operator with a direct relationship with every major airline in the world. Trusted by both oneworld and Star Alliance to operate and manage branded lounges, we bring global airline alignment and operational depth to every partnership.
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CANADA
• Calgary Aspire Lounge International • Calgary Aspire Lounge Transborder • Montreal National Bank Lounge • Montreal Domestic Aspire | AMEX Lounge • Ottawa Aspire Lounge • Toronto City Aspire Lounge AFRICA • Nairobi Aspire Lounge • Johannesburg Aspire Lounge • Kilimanjaro Aspire Lounge AUSTRALIA • Perth Aspire Lounge • Melbourne “The House by Aspire” • Sydney “The House by Aspire” |
AMERICAS
• Chicago Swissport Lounge • Ontario Aspire Lounge x2 • San Diego Aspire Lounge • Buenos Aires AMEX Lounge • Piarco Caribbean Airlines Lounge ASIA • Incheon oneworld Lounge • Narita Aspire Lounge MIDDLE EAST JOINT VENTURE • Dan Lounge Tel Aviv x5 |
EUROPE
• Amsterdam Schiphol Aspire Lounge 26 • Amsterdam Schiphol Aspire Lounge 41 • Amsterdam Schiphol Star Alliance Lounge • Amsterdam oneworld lounge • Athens Lounge • Basel EuroAirport Skyview-Lounge • Copenhagen Aspire Lounge • Cork Aspire Lounge • Geneva Lounge x2 • Helsinki Aspire Lounge x3 • Milan ITA Lounge • Sofia Vitosha Aspire Lounge • Zurich Aspire Lounge Gates A, B & D x2 • Zurich Aspire Lounge Midfield x2 • Zurich Swiss Airlines x10 |
UNITED KINGDOM
• Belfast City Airport Aspire Lounge • Birmingham Airport Aspire Lounge (North) • Birmingham Aspire Airport Lounge (South) • Edinburgh Airport Aspire Lounge • Humberside Airport Aspire Lounge • Inverness Airport Aspire Lounge • Liverpool John Lennon Airport Aspire Lounge • Manchester Terminal 1 Aspire Airport Lounge • Manchester Terminal 2 Aspire Airport Lounge • Newcastle Airport Aspire Lounge UK JOINT VENTURES • London Gatwick North x3 • London Gatwick South x4 • London Heathrow Terminal 2 • London Heathrow Terminal 3 x2 • London Heathrow Terminal 5 • London Luton x2 • Birmingham Airport No1 Lounge • Birmingham Airport Clubrooms • Jersey Airport No1 Lounge |
We are Award Winning
2025 BEST INTERNATIONAL LOUNGE IN THE UK
Aspire Executive Lounge, Newcastle 2025 BEST INTERNATIONAL LOUNGE IN AUSTRALIA Aspire Executive Lounge, Perth International 2025 BEST DOMESTIC LOUNGE IN CANADA Aspire | Air Canada Café, Toronto City |
2025 OCEANIA’S BEST LOUNGE
Aspire Executive Lounge, Perth International 2025 ASIA’S BEST LOUNGE - BUSINESS CLASS Oneworld Lounge, Incheon |
LEED CERTIFICATION
Aspire | Air Canada Café, Toronto City |
