Our staff are our greatest asset. We employ more than 2,000 staff globally working within our lounges and various support roles throughout the business. Considered recruitment and structured training ensures we consistently deliver a professional and friendly customer experience and by embracing innovative thinking and change management we stay abreast of trends, demand and procedural compliance.
For our employees strong Employer branding
Our lounge staff are some of the friendliest and most knowledgeable in the airport, determined to interact where wanted, advise when asked and care for guests when they are within our lounges; always going out of their way to make a guest smile by “Aspiring to Be Remembered“.
This doesn’t happen by accident; considered recruitment and structured training ensures we consistently deliver a professional and friendly customer experience.
Strong, effective leadership and cascading knowledge transfer through training is an important way that our lounge staff learn and we drive consistency and best practice throughout our lounge network.
Aspire, being part of Swissport – a global organisation that prioritises process, quality and safety through procedural governance and Standard Operating Procedures (SOPs) – has ensured that positively reacting to variances and operating challenges are ingrained within our DNA.
We embrace innovative thinking and change management to stay abreast of trends, demand and procedural compliance.
Key to our success in reacting to operational variances is the recruitment and training of our employees. Staff are encouraged to think differently and challenge process within clearly defined guidelines and tolerances to creatively explore new options and improved solutions.
We actively encourage and request regular feedback through staff surveys and face-to-face reviews from employees at all levels throughout the business, but especially staff in operational roles as they often have already identified variances and developed solutions for these challenges.
Aspire is proudly part of Swissport, the world’s largest ground handler and aviation services provider serving 282 million passengers annually. Although we are part of the aviation industry, we actually see ourselves as working in the hospitality industry, delivering excellent customer experiences as a close-knit and caring lounge team, from our unique place of work – inspiring and relaxing airport lounges throughout the world.
We aim to exceed customers’ expectations by consistently delivering excellent customer experiences that are underpinned by a positive customer service attitude and mantra where we 'Aspire to be Remembered' – designed to empower our staff into feeling they can interact, go out of their way to continually improve customer service whilst being exceptionally kind, polite and friendly; it’s about small, lasting gestures of exceptional customer care that leave a lasting impression.