The Aspire Way for Airport Authorities

Delivering the aspire way to
airport authorities

Aspire are Europe's largest brand of airport lounge.

Passengers travelling to, from and through your airport will ‘seek out’ a new-look Aspire lounge because it is unlike any other multi-use airport lounge they may have previously visited.

Our focus is on delivering an immersive lounge experience that is truly unique to your airport that illicit feelings of excitement, anticipation, intrigue, wonder, surprise and relaxation.

Energising and educating our shared customers through an exploration of local nature and culture, both in the design and layout of the lounge environment and menu presentation.

for airport authorities
Excellent customer experiences

We aim to exceed customers’ expectations by consistently delivering excellent customer experiences that are underpinned by a positive customer service attitude.

Acquiring a wide range of feedback on our lounges, customer service, customer experiences and branding is essential in helping us make the necessary changes to continually refine and improve our offering and grow our customer base. We understand expectations differ according to every lounge location and guest persona, so we offer various processes for our customers to provide their feedback, for it to be analytically measured and strategically implemented.

We work very closely with our airports to deliver a quarterly service report, reviews and customer sentiment to drive superior operational and strategic decision-making. This helps the airport operator understand today’s performance and change over time, as well as allowing benchmarking and comparison of performance against other airports.

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GREAT SERVICE, GOOD FOOD & DRINKS. GOOD VALUE AND A QUIET PLACE TO RELAX WHILE WAITING FOR A LONG FLIGHT... I WILL BE BACK SOON!

FOR AIRPORT AUTHORITIES
Consistent operational delivery

Aspire are part of Swissport, a global organisation that prioritises process, quality and safety through procedural governance.

For more than 35 years we have provided premium lounge services to travellers from across the globe, provided VIP services, represented some of the worlds largest airlines, grown the airport lounge market significantly, assisted in the growth of membership platforms and have worked with some of the largest financial institutions in the world, making us a leading expert business.

We maximise customer demand through reputation, customer experience and value for money.

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For airport authorities
ASQ active participation

We work very closely with our airports to deliver a quarterly service report, reviews and customer sentiment to drive superior operational and strategic decision-making. This helps the airport operator understand today’s performance and change over time, as well as allowing benchmarking and comparison of performance against other airports.

FOR AIRPORT AUTHORITIES
Relaxing lounge environment

Aspire lounges are skilfully created to reflect a fusion of wild beauty, contemporary design, culinary excellence and vibrant cities. Inspired by exploration, nature, colour and culture to deliver an immersive experience with a strong sense of place that promotes travel and exploration through education.

Energising seating, lighting and layout with a calming ambiance that delivers quality, sophistication and a strong local sense of place. The Aspire lounge environment provide our guests with the 'gift of time' to help find their equilibrium and enjoy an excellent customer experience.

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FOR AIRPORT AUTHORITIES
Strong branding

Branding belongs at the centre of our entire organisation and helps us all to define, promise and consistently deliver a unique brand experience 99.9% of the time. Branding distinguishes Aspire from our competitors to build preference, loyalty and recommendations.

We carefully align our values, strategies & brands with airports we partner with, helping to promote the region as an attractive and easy-to-reach destination by offering memorable experiences to our shared customers.

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